ConceptSix is a consulting firm specialising in business and technology strategy, performance improvement and change management. We believe meaningful change starts with practical solutions that support strategic decisions.

We offer a range of services, including those outlined below.




  • Business, technology and transformation strategy to refine or set the vision and future direction for your organisation or business area
  • Strategic and organisational reviews for an independent assessment of your organisation’s performance, where you might improve and recommended actions
  • Investment strategy including business case development to define investment options, with robust benefits modelling and the case for change
  • Business model design focus on the services you provide, customers you serve, partners you rely on, value you create and the costs to deliver
  • Operating model design and ways of working provide current and future state view of how the components of your organisation will need to come together to operationalise your strategy
  • Performance indicator and performance framework design to support tactical and functional environment measurement through to predictive analysis for operational and strategic application

Business process design

  • Current and future-state process mapping to capture and define tasks, actors, decision points, quality gates, performance measures and supporting technology required to deliver process improvements
  • Process review, re-design and reengineering using design thinking and problem-framing techniques designed to shape solutions by understanding human needs
  • Process rationalisation, efficiency improvement and enhanced effectiveness though benchmark development, as well as identification/addressing of gaps, pain points and duplication
  • User-centric journey mapping and lean process methodologies map how work is done now to identify how might it be improved


  • Enterprise target-state architecture to capture and define digital and technology capabilities to enable the delivery of the business vision, deliver key services and meet strategic objectives
  • Business architecture and user requirements to depict interactions between people and information participating in services and processes
  • IT / applications architecture, application rationalisation and technology solution focusing on existing and planned application, components or services investments to deliver on strategic priorities and rationalise costs
  • Technology and digital strategy and advice ranging from program strategy design that clarifies the vison and goals through to program design and planning to achieve operational delivery
  • Planning for IT modernisation with innovative solutions to meet and leverage expanding business goals to improve services

Cost and benefit analysis

  • Cost modelling and cost reduction to capture the true cost of your activity and rationalisation to minimise costs without reducing quality
  • Pricing and charging frameworks to capture the cost of regulatory and non-regulatory activities, charging design including the nature (fee, levy), timing, charge amounts and who will be charged
  • Benefits identification and quantification to inform the development and design of target state measures and support the analysis of business case options

Stakeholder engagement

  • Stakeholder management strategies help set the narrative and direction for organising, monitoring, and maintaining relationships
  • Engagement in sensitive environments, and with challenging stakeholders providing a safe pair of hands for controversial and delicate topics, and potentially hostile participants
  • Stakeholder mapping and prioritisation to identify the right stakeholders, mediums and executive sponsorship for genuine engagement
  • Workshop planning, facilitation, data capture and analysis to frame the context and elicit the most valuable contributions that maximises engagement


  • Program governance, management and delivery to improve the effectiveness of programs in achieving outcomes and realising benefits for the organisation
  • Development of governance models that provide structure, stability and guidance while conveying appropriate levels of control
  • Program delivery models and program health checks that convey/assess performance against objectives, benchmarks and industry practices, and identify optimisation opportunities
  • Assessment of transformation readiness to better understand how processes, technology and people can adjust to improve the success of a transformation
  • Project recovery from strategic advisor roles to uplift of all project and program management services
  • Procurement management and advice to drive adherence to guidelines, ask the right questions, identify the right vendors and maximising value for money

Change management

  • Change management strategies and planning activities to establish and build understanding on the need for change and awareness of vision and objectives
  • Change readiness assessments to understand an organisation’s propensity for change and the effort needed to enact the planned change
  • Manage change initiatives from preparing and planning change, through to implementing and embedding culture and practices for continuous improvement
  • Change leadership and training delivers the relevant training packages, tools and resources to build ability to realise the change and achieve success
  • Communications to engage stakeholders with key messages, provide knowledge and tools to maintain momentum and ensure lasting changes