Services
Services
Practical solutions to strategic decisions
Business strategy
Transformation leadership
Technology strategy
We focus our work at the intersection of business and technology, driving practical outcomes that enable genuine business transformation.
We partner with executives and their teams to design and implement solutions that drive digital transformation, optimize business processes, and ensure successful project execution.
Our approach leverages our deep experience and ability to connect across different domains, enabling us to address the complex challenges that agencies face.
Business Strategy
We help our clients define their direction, strengthen operations and deliver value with confidence.
Our organisational reviews identify performance gaps, design initiatives to enhance efficiency and effectiveness, and drive cost reduction while maintaining service quality. We tailor business and operating models to meet specific organisational needs, ensuring functions and enablers align to deliver on our client’s vision.
Strategy development and planning
Strategy development and planning
We work with key stakeholders within and outside your organisation to help define the longer-term strategy and overarching approach to accomplish the organisation’s vision, goals and objectives.
Strategic reviews
Strategic reviews
We conduct comprehensive assessments of business operations, governance, structures, and processes across the entire organisation, business unit, or program, based on agreed performance criteria .
Business model design
Business model design
We examine the services and products you provide, customers you serve and partners you rely on to support improvements in the effectiveness and efficiency of your business model . We integrate cost and benefit analysis and pricing models to ensure operating models align people, processes and services to deliver on strategic priorities.
Pricing and cost optimisation
Pricing and cost optimisation
We analyse financial performance and conduct root cause analysis to define opportunities for cost reduction, pricing approaches, assess benefits and estimate budgets.
Investment and Business Cases
Investment and Business Cases
We develop robust, evidence-based business cases that define the need for investment and demonstrate value. Through clear analysis, cost modelling and structured response, we help our clients manage risk, ensure measurable benefits and present a clear rationale for investment.
Performance frameworks and reviews
Performance frameworks and reviews
We develop monitoring and evaluation performance frameworks, measures and dashboards, built on reactive reporting and predictive analysis to support operational and strategic applications .
Technology Strategy
We empower organisations to navigate the complexities of the digital landscape. We help CIOs and their stakeholders modernise their IT infrastructure, optimise their application portfolios, and create technology delivery and operating models that connect business and IT to deliver outcomes together.
We take a whole-of-organisation approach to creating alignment of technology investments with strategic goals, while driving innovation and efficiency.
Technology and digital strategy
Technology and digital strategy
We craft bespoke technology and digital strategies that align technology focus with business goals, whether that’s a transformative vision or a stable, operational agenda.
IT modernisation planning and design
IT modernisation planning and design
We assess the existing IT landscape (technology, application, data, service), identify opportunities for improvement or application of industry better practice, and work with clients to plan a transition to the future state vision.
Application architecture and rationalisation
Application architecture and rationalisation
We take a business- and customer-led approach to understanding existing application portfolios, analysing each application for its technical and business fit, and planning long-term programs of uplift and rationalisation.
Technology operating model and ways of working
Technology operating model and ways of working
We leverage our industry experience to help clients rethink how they plan, design, deliver, and operate technology, focusing on key outcomes such as efficiency, customer service, risk management or readiness for major change.
Procurement and vendor management
Procurement and vendor management
We help clients navigate complex, large-scale procurements and ongoing vendor management, driving adherence to guidelines, enhancing decision making by asking the right questions, and maximising value for money.
Transformation Leadership
We enable organisations to master the intricacies of program and project management. We collaborate with PMOs, project leaders, and their teams to streamline operations, optimise resource allocation, and implement governance models that bridge the gap between strategy and execution.
We ensure that project initiatives are closely aligned with organisational goals, driving both effectiveness and efficiency in delivering measurable outcomes.
Program planning and delivery frameworks
Program planning and delivery frameworks
We work with your program teams to develop frameworks and structures that provide structure, stability and guidance while ensuring appropriate levels of control are embedded.
Program governance, management and delivery
Program governance, management and delivery
We supply program management services from initiation through to closure addressing all aspects of including, governance, performance and delivery leadership leveraging a combination of MSP, Prince2 and more agile frameworks.
Quality management frameworks and oversight
Quality management frameworks and oversight
Engaging with your existing quality assurance functions, program owners and business teams to provide assurance services addressing the specific requirements of projects and programs.
Program health checks and ‘red-to-green’ intervention
Program health checks and ‘red-to-green’ intervention
Leveraging our program management and delivery expertise we provide strategic advisor services and assessment frameworks to support identification and improvement of program and project performance.
Change management and business engagement
Change management and business engagement
We drive effective stakeholder engagement and leverage global models and frameworks to deliver the right level of engagement, communication and planning required to ensure the successful adoption and embedding of new capabilities.
Design
We help organisations bring clarity to complex programs through design. Our practice makes strategies visible, services usable, and experiences meaningful by grounding every decision in evidence and practical outcomes.
Working alongside leaders and delivery teams, we uncover insights, create artefacts that communicate simply, and design products that people trust and adopt. The result is alignment across business goals, technology feasibility, and user needs.
Research and Service Design
Research and Service Design
We uncover insights that ground decisions in evidence and map services end-to-end. By combining research, journey mapping, and facilitated workshops, we expose where systems break down and highlight opportunities for meaningful change.
Experience Design
Experience Design
We design digital experiences that are intuitive, human-centred, and accessible. From content design and information architecture to rapid prototyping and polished product interfaces, our work ensures services are usable, consistent, and ready for real-world adoption.
Design Strategy
Design Strategy
We connect organisational ambition with practical design choices. Our strategy work aligns business goals, technology feasibility, and user needs to create clear pathways from intent to execution.
Design Advisory
Design Advisory
We help leaders cut through complexity with clear narratives, visuals, and presentations that influence, align stakeholders, and drive action. Our design advisory support gives executives the confidence to set direction and bring teams with them.