Empowering Strategic Delivery with a Ways Of Working Strategy for Better Software Development

The Challenge

The government agency’s ‘Ways of Working’ initiative was a major and complex sub-strategy within their broader technology strategy, impacting the full software delivery lifecycle and the wider technology environment.

Due to its scale, cross-functional reach and integration demands, the client needed a clear and actionable strategy to guide implementation.

We were engaged to develop a future-state blueprint for software development practices across the technology services group, addressing both the complexity of change and the need for alignment across teams.

The Solution

Aligned key stakeholders on the need to standardise Ways of Working across the business and technology services group.

Developed a high-level process map and end-to-end journey for software delivery, highlighting key changes and interactions between stakeholders and teams.

Created a five-year roadmap outlining the implementation pathway and critical milestones to support sustained adoption.

Identified success metrics and defined key dependencies with other sub-strategies that are essential to the future success of Ways of Working.

The Impact

The Ways of Working strategy delivered meaningful, agency-wide change. It aligned the leadership team on a clear approach to improving delivery practices and optimising the workflow across the group.

The strategy uplifted all phases of software delivery, from large-scale transformational initiatives to routine maintenance activities. It drove cultural and behavioural shifts that embed the new Ways of Working practices for lasting impact.‍